/* ========================================================
   ARCHIVO DE CHAT - ESTILOS DEL SISTEMA DE SOPORTE
   ======================================================== */

/* ==================== CONTENEDOR DE SOPORTE ==================== */
.support-container {
    max-width: 900px;
    margin: 0 auto;
    padding: 20px;
}

.chat-info {
    background: var(--bg-secondary);
    border: 1px solid var(--border-light);
    border-radius: 16px;
    padding: 30px;
    margin-bottom: 30px;
    text-align: center;
    box-shadow: var(--shadow-sm);
}

.chat-info h3 {
    font-size: 1.5rem;
    margin-bottom: 12px;
    letter-spacing: 0;
}

.chat-info p {
    color: var(--text-secondary);
    line-height: 1.6;
    font-weight: 300;
}

/* ==================== CONTENEDOR DE CHAT ==================== */
.chat-container {
    background: var(--bg-secondary);
    border: 1px solid var(--border-light);
    border-radius: 20px;
    overflow: hidden;
    box-shadow: var(--shadow-md);
    display: flex;
    flex-direction: column;
    height: 600px;
}

/* ==================== MENSAJES ==================== */
.chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 30px;
    display: flex;
    flex-direction: column;
    gap: 20px;
    background: var(--bg-primary);
}

/* Scrollbar personalizado */
.chat-messages::-webkit-scrollbar {
    width: 8px;
}

.chat-messages::-webkit-scrollbar-track {
    background: var(--bg-tertiary);
    border-radius: 4px;
}

.chat-messages::-webkit-scrollbar-thumb {
    background: var(--color-secondary);
    border-radius: 4px;
}

.chat-messages::-webkit-scrollbar-thumb:hover {
    background: var(--color-accent);
}

/* ==================== MENSAJE DEL BOT ==================== */
.bot-message {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    animation: messageSlideIn 0.3s ease-out;
}

.bot-message .message-avatar {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--color-secondary), var(--color-accent));
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    flex-shrink: 0;
    box-shadow: var(--shadow-sm);
}

.bot-message .message-content {
    background: var(--bg-secondary);
    border: 1px solid var(--border-light);
    border-radius: 16px;
    border-top-left-radius: 4px;
    padding: 16px 20px;
    max-width: 70%;
    box-shadow: var(--shadow-sm);
}

.bot-message .message-content strong {
    color: var(--color-secondary);
    display: block;
    margin-bottom: 6px;
    font-size: 0.85rem;
    font-weight: 600;
}

/* ==================== MENSAJE DEL USUARIO ==================== */
.user-message {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    flex-direction: row-reverse;
    animation: messageSlideIn 0.3s ease-out;
}

.user-message .message-avatar {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--color-accent), var(--color-highlight));
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    flex-shrink: 0;
    box-shadow: var(--shadow-sm);
}

.user-message .message-content {
    background: var(--color-accent);
    color: var(--text-light);
    border-radius: 16px;
    border-top-right-radius: 4px;
    padding: 16px 20px;
    max-width: 70%;
    box-shadow: var(--shadow-sm);
}

.user-message .message-content strong {
    color: var(--text-light);
    display: block;
    margin-bottom: 6px;
    font-size: 0.85rem;
    font-weight: 600;
    opacity: 0.9;
}

@keyframes messageSlideIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ==================== INPUT DE CHAT ==================== */
.chat-input-container {
    display: flex;
    gap: 12px;
    padding: 20px 30px;
    background: var(--bg-secondary);
    border-top: 1px solid var(--border-light);
}

.chat-input-container input {
    flex: 1;
    background: var(--bg-primary);
    border: 2px solid var(--border-light);
    border-radius: 12px;
    padding: 14px 20px;
    font-size: 0.95rem;
    color: var(--text-primary);
    transition: all 0.3s ease;
    outline: none;
    font-weight: 400;
}

.chat-input-container input::placeholder {
    color: var(--text-muted);
}

.chat-input-container input:focus {
    border-color: var(--color-secondary);
    background: var(--bg-secondary);
    box-shadow: 0 0 0 4px rgba(212, 175, 55, 0.1);
}

.chat-input-container button {
    padding: 14px 24px;
    border-radius: 12px;
    flex-shrink: 0;
}

.chat-input-container button:hover {
    transform: translateY(-2px);
}

/* ==================== RESPONSIVE ==================== */
@media (max-width: 1024px) and (min-width: 769px) {
    /* Tabletas */
    .chat-container {
        height: 550px;
    }
    
    .chat-messages {
        padding: 25px;
    }
}

@media (max-width: 768px) {
    /* Móviles y tabletas pequeñas */
    .support-container {
        padding: 15px;
    }
    
    .chat-info {
        padding: 25px 20px;
        margin-bottom: 20px;
        border-radius: 14px;
    }
    
    .chat-info h3 {
        font-size: 1.3rem;
        margin-bottom: 10px;
    }
    
    .chat-info p {
        font-size: 0.9rem;
        line-height: 1.5;
    }
    
    .chat-container {
        height: 450px;
        border-radius: 16px;
    }
    
    .chat-messages {
        padding: 20px 15px;
        gap: 15px;
    }
    
    .bot-message .message-content,
    .user-message .message-content {
        max-width: 80%;
        padding: 14px 18px;
        border-radius: 14px;
        font-size: 0.9rem;
    }
    
    .bot-message .message-content {
        border-top-left-radius: 4px;
    }
    
    .user-message .message-content {
        border-top-right-radius: 4px;
    }
    
    .message-avatar {
        width: 36px !important;
        height: 36px !important;
        font-size: 1.1rem !important;
    }
    
    .message-content strong {
        font-size: 0.8rem;
        margin-bottom: 5px;
    }
    
    .chat-input-container {
        padding: 15px;
        gap: 10px;
    }
    
    .chat-input-container input {
        padding: 13px 18px;
        font-size: 0.9rem;
        border-radius: 10px;
    }
    
    .chat-input-container button {
        padding: 13px 20px;
        border-radius: 10px;
    }
}

@media (max-width: 480px) {
    /* Móviles pequeños */
    .support-container {
        padding: 10px;
    }
    
    .chat-info {
        padding: 20px 15px;
        margin-bottom: 15px;
        border-radius: 12px;
    }
    
    .chat-info h3 {
        font-size: 1.1rem;
    }
    
    .chat-info p {
        font-size: 0.85rem;
    }
    
    .chat-container {
        height: 400px;
        border-radius: 14px;
    }
    
    .chat-messages {
        padding: 15px 12px;
        gap: 12px;
    }
    
    .bot-message .message-content,
    .user-message .message-content {
        max-width: 85%;
        padding: 12px 16px;
        border-radius: 12px;
        font-size: 0.85rem;
    }
    
    .message-avatar {
        width: 32px !important;
        height: 32px !important;
        font-size: 1rem !important;
    }
    
    .message-content strong {
        font-size: 0.75rem;
    }
    
    .chat-input-container {
        padding: 12px;
        gap: 8px;
    }
    
    .chat-input-container input {
        padding: 12px 16px;
        font-size: 0.85rem;
        border-radius: 10px;
    }
    
    .chat-input-container button {
        padding: 12px 18px;
        border-radius: 10px;
        font-size: 0.9rem;
    }
}

/* ==================== ORIENTACIÓN LANDSCAPE ==================== */
@media (orientation: landscape) and (max-height: 500px) {
    .chat-container {
        height: 320px;
    }
    
    .chat-messages {
        padding: 15px;
    }
    
    .chat-input-container {
        padding: 12px 15px;
    }
}

/* ==================== INDICADOR DE ESCRITURA ==================== */
.typing-indicator .message-content {
    padding: 12px 20px;
}

.typing-dots {
    display: inline-flex;
    gap: 4px;
    align-items: center;
}

.typing-dots span {
    width: 8px;
    height: 8px;
    background: var(--color-secondary);
    border-radius: 50%;
    animation: typingBounce 1.4s infinite ease-in-out;
    display: inline-block;
}

.typing-dots span:nth-child(1) {
    animation-delay: 0s;
}

.typing-dots span:nth-child(2) {
    animation-delay: 0.2s;
}

.typing-dots span:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes typingBounce {
    0%, 60%, 100% {
        transform: translateY(0);
        opacity: 0.7;
    }
    30% {
        transform: translateY(-10px);
        opacity: 1;
    }
}